Complaints Policy

All complaints will be handled courteously.

I will respond to all correspondence in writing within 3 days.

I will personally handle all complaints.

I may need to re- inspect property. There will be no charge for such re- inspections.

If it is necessary for a revised Energy Performance Certificate to be produced due to a failure on my part, I will meet all of the costs involved.

All complaints will be reported to my accreditation centre (the body appointed by the Government to supervise the work of Domestic Energy Assessors)

If I am unable to resolve a complaint to your satisfaction, I will refer the complaint to a mutually acceptable arbitrator and I will abide by that arbitrator’s decision.

This policy does not restrict your right to take legal action.